Introduction

Welcome to Eboorha. We have taken steps necessary to protect your privacy and to treat your personal data in a secure and responsible manner. This Privacy Policy describes how we collect, process, use, disclose, and safeguard your personal data pursuant to the laws and regulations of the Hong Kong Personal Data (Privacy) Ordinance (Cap. 486).

Information We Collect

Following are the categories of information which we collect from or about you in order to provide and continually improve our meal delivery services:

  • Personal Information: We collect your name, contact information, such as phone number and email address, and your delivery address.
  • Payment Information: We store your credit card information and billing information in a secure environment with third-party payment processors.
  • Order Information: Information on ordered meals, including delivery preferences and any specific dietary needs or requirements.
  • Usage Data: How you use our website might include your IP address, the type of browser, and use pattern.

How We Use Your Information

We use your information for one or more of the following purposes stated here:

  • Order Processing: This will be about meal orders for correct and timely processing.
  • Communicate: Confirm an order placed, its delivery, or any other query/request.
  • Improve Services: We would use the usage data and feedback for improvement of our services as well as our offerings.
  • Billing: To process payment transactions and, if there is a refund to be returned.

Disclosure of Information

We may share your personal details with:

  • Service Providers: Companies that perform services on our behalf, such as payment processing, order dispatch, data analysis, etc. Such service providers are contractually bound with obligations to protect your information and are not authorized to use your information except as instructed by us.
  • Legal Requirements: We may disclose your information in response to any law enforcement or regulatory agency requests, and as otherwise required or permitted by law, or if we
  • consequently determine that disclosure is necessary to enforce our terms and conditions, to protect our rights, or for any other valid reason.
  • Business Transfers: If this business merges with, acquires, or is sold to another business or entity, your information may be transferred.

Data Security

We will apply appropriate technical and organizational measures, necessary to ensure a level of security appropriate to the risk that may be presented by the processing of your personal data, including but not limited to unauthorized or unlawful processing, accidental loss, destruction, or damage. Note, however, that no system is completely secure from infiltration, and we cannot guarantee the security of our database.

Cookies and Tracking Technologies

Our site uses cookies and similar tracking technology for the facilitation of better service. Cookies are small files stored on your device. They allow us to remember your preferences, as well as to analyze website traffic. You can block cookies by setting up your browser to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies-including strictly necessary cookies-you may not be able to access all or parts of our site.

Your Rights

Subject to the Personal Data (Privacy) Ordinance, you have the following rights, including:

  • Access: Requesting access and receiving a copy of your personal data that we hold.
  • Correction: Requesting correction in personal data which is inaccurate or incomplete.
  • Objection: Object to processing of your personal data where that processing is based on our legitimate interests.

To exercise these rights, please contact us at [email protected].

Data Retention

We only retain your personal information for as long as is necessary to perform the task for which the data was originally collected, or as otherwise required by law. When your data is no longer needed, we will ensure safe disposal thereof.

Links to Other Websites

Our site may, from time to time, contain links to other sites. We are not responsible for the privacy practices or the content of these third-party websites. We encourage you to read the privacy policies of those third-party websites.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time for many reasons, such as by retraining of changes in our practices and service offerings, or under legal obligations. We will post any updated policy on this website, and we will notify you of material changes via email or by a notice on our website. If you use the Services after the Updated Policy takes effect, then you have accepted the Updated Policy.

Contact Us

If at any time you have questions about this policy or about how we have been handling your data and you wish to contact us, please do so by writing to the addresses below:

Eboorha

Email: [email protected]

We pledge to address remedies of any of your concerns in maintaining your privacy.

Thank you for believing in Eboorha to serve your meal delivery needs. We will not compromise on our commitments to your privacy and satisfaction.