Introduction

Welcome to Eboorha. Your access to, and use of this website and ordering our senior meal delivery services means you agree to, and shall be bound by the following Terms and Conditions, which you acknowledge that you read, understand and agree to. Please do not attempt to make use of our website or service if you do not accept or agree to any part of these terms.

Service Provided

Meal delivery services target the senior population. As such, services offered at Eboorha include food preparation, packaging, and delivery to our clientele. We try very hard to provide maximum quality and accuracy in preparing and delivering meals. However, we cannot warrant that every meal ordered from our service will meet the full specifications of a certain client's diet or taste.

  • Placing the Order: We take orders via our website and you are requested to give complete and precise information regarding delivery and contact address.
  • Payment: Eboorha's only accepts Cash on Delivery. Please have the correct amount available because no change is provided.
  • Order Confirmation: Upon purchasing a product from our website, confirmation is sent to every customer regarding their purchase, via email; this confirmation also contains information in detail about your order that also includes delivery.

Delivery

  • Delivery Areas: We only do our deliveries within the area of Hong Kong. Please make sure to check out our site for delivery zones or give a call to confirm delivery at your location.
  • Delivery Times: We will try to deliver, at best, within the estimated time frame, but the delivery time may vary due to unforeseen circumstances beyond our control such as traffic and weather conditions.

Cancellations and Refunds

  • Order Cancellation: Orders can be cancelled at any time prior to the scheduled delivery time by writing to us at [email protected]. Refund Policy: Full refund is given for orders cancelled within 24 hours. In case the orders are cancelled less than 24 hours prior to the time of delivery, no amount will be refunded by us.
  • Refunds: Any amount refundable shall be returned as identified in our cancellation policy above. All refunds shall be made within 7 working days.

Wellbeing and Dietary Information

Where Eboorha does its best to accommodate most types of dietary restrictions, it cannot assume any responsibility for making sure that meals do not include allergens or other ingredients that may inflict certain illnesses. It is the customer's responsibility to check ingredient lists and/or consult a medical professional regarding specific dietary needs and concerns.

Intellectual Property

All materials contained on our site, including but not limited to text, graphics, logos, button icons, images, and software, are the property of Eboorha or its content suppliers and are protected by the laws of intellectual property. All materials may not be copied, reproduced, distributed, framed, displayed, posted, published or transmitted, in whole or part, in any form or by any means, whether electronic, mechanical, photocopying, recording or otherwise, without the prior express written permission of Eboorha.

Limitation of Liability

To the fullest extent allowed by applicable law, in no event shall Eboorha or its suppliers or third-party contractors be liable for any indirect, incidental, consequential, or special damages whatsoever, whether based on breach of contract, tort, negligence, strict liability, or otherwise, even if advised of the possibility thereof arising from or related to use of your website or services. The total liability of Eboorha to client for damages arising out of the provision of professional services that may be provided to client in accordance with the terms of service shall be limited to the amount paid by customer to Eboorha under this.

Privacy

Your use of our services is governed by our Privacy Policy, below, describes how we collect, use and secure your personal information. Please review our Privacy Policy for details.

Governing Law

  • GOVERNING LAW AND JURISDICTION: These Terms and Conditions shall be governed by and construed in accordance with the law of Hong Kong. Any dispute arising out of or in connection with this Terms of Use, shall be exclusively submitted to the courts of Hong Kong.

Changes to Terms

Eboorha may at any time and from time to time modify or discontinue, temporarily or permanently, these Terms and Conditions with or without a notice. The date of posting of such shall be deemed effective date of any such modification, and continued use of our services shall be deemed acceptance thereof and of agreement to be bound by the revised Terms and Condition.

Contact Us

These Terms and Conditions were last updated on March 15, 2024. If you have any questions or comments about these Terms and Conditions, or if you would like to contact us concerning a complaint, please contact us at:

E-mail: [email protected]

Thank you for reaching out to Eboorha. We are glad you trust us, and we hope to be of service to you.