Introduction

It is our aim at Eboorha to serve quality meals to customers and also ensure customer satisfaction. We, therefore, have outlined a refund policy below for your review, which is within the ambit of Hong Kong's laws and regulations and hence best practice in the delivery of service.

Refund Eligibility

  • Cancellation Before Delivery: You are entitled to a 100% refund if the order is cancelled within 24 hours of placing the order. Any cancellations requested after 24 hours but at least 48 hours before the scheduled delivery time will be entitled to a 50% refund of the total order amount. For cancellation or refund, please email us at [email protected].
  • Cancellation After Delivery: No refund is given after the meal delivery. Your order details and delivery address must be correct before confirmation.

Wrong or Damaged Orders

  • Incorrect Orders: In case there is an issue with your order, such as receiving the wrong meal or something other than what you ordered, please let us know via email at [email protected] within 24 hours of delivery. We will replace it with a new one or give a full refund in case replacement is not possible.
  • Damaged Orders: In the event of damage to the meal at the time of delivery, please do get in touch with us within 24 hours from the time of your delivery. We would look into this and make a replacement or refund as may be appropriate.

Non-Payment

  • Cash-on-Delivery: Since Eboorha accepts only cash on delivery, no partial or lack of payment upon ordering is considered as cancellation. Full value of the order would be payable, and no refund shall be issued.

Refund Processing

In case of refunds, they will be processed within 7 business days. In case of any question regarding refund, please feel free to contact us at [email protected].

Changes to This Policy

We will periodically update this Refund Policy. Any updated policy will be posted on our website. By continuing to use the services past the date of the change, you agree to any updated policy.

Contact Us

Please reach out to Eboorha at:

Email: [email protected]

Thanks for using Eboorha, and thanks for understanding.